REFUND & RETURN POLICY

Thanks for shopping at www.arzorganicbeauty.com

Our Guarantee & Commitment At ARZ Organic Beauty, we stand by the quality of everything we sell – whether it’s our organic hair oils, supplements, or wellness tools. If you are not entirely satisfied with your purchase, we are here to help.

You have 60 calendar days from the date you received your item to request a standard return, subject to the specific product categories below.

1. Consumables & Hair Care (The 60-Day Empty-Bottle Guarantee)

We want you to experience real results risk-free.

• Try it for 60 days: For cosmetic and consumable items you can use the products for 60 days.

• The Guarantee: If you don’t see results or you are not satisfied, you may return the container (even if it is completely empty) within 60 days of delivery for a 100% refund of your purchase price.

• Conditions: This is valid strictly for first-time buyers only.

• Physical Return Required: To qualify for this refund, you must mail the used or empty container back to us at your own shipping expense.

• Feedback Form: To help us improve, we require customers to complete a short, 3-question feedback form about how they used the product before the refund is issued (note: this form is waived if the item arrived faulty or damaged).

2. Physical Wellness Tools 

• To be eligible for a return on physical beauty tools, your item must be unused, undamaged, and in its original packaging with all proof of purchase.

• You have 60 calendar days from delivery to initiate a return for physical wellness tools.

3. General Refund Process

1. Contact us at [email protected] to start your return and receive your quick 3-question feedback form (for consumable items).

2. Once your item (or empty container/tool) is received and inspected, we will notify you of your refund status.

3. If approved, we will initiate a refund to your credit card or original method of payment. Funds typically clear within a certain number of days depending on your card issuer’s policies.

4. Shipping Costs & Exclusions

• Return Shipping: Unless an item is faulty or damaged, customers are responsible for paying their own return shipping costs. Shipping costs are non­refundable.

• Exclusions: Products strictly excluded from change-of-mind returns or guarantees are E-Books and Free Gifts.

This policy does not affect your statutory rights should an item prove to be faulty, damaged, or not as described.

If you have any questions on how to return your item to us, contact us at [email protected].